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Terms & Conditions

1. In General

In these Terms of Service, “we”, “us”, “our” or “Rawganic Skincare & Salon Supplies Pty Ltd ” means Rawganic Skincare & Salon Supplies Pty Ltd 

Access to and use of this Website and the goods and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Prohibitions

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3. Copyright

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Rawganic Skincare & Salon Supplies Pty Ltd or its licencors and are protected by Australian and International copyright laws. You are not permitted to sell or use, any of the content or copies of the content supplied to you or which appears on this Website for any commercial purpose without written consent. 

Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to Rawganic Skincare & Salon Supplies Pty Ltd.

4. Registration

Where you register for any area of this Website, the following terms and conditions apply.

You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you. 

Rawganic Skincare & Salon Supplies Pty Ltd reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupt any of our services in any way.

5. Purpose of goods

Rawganic Skincare & Salon Supplies Pty Ltd products are aimed at the RTO’s training Beauty Therapy, Beauty Therapy Students and Professional Beauty Therapist. Incorrect uses of the products may be harmful, and as such we do not accept any liabilities. The advice and information within this website is of a general nature and not intended to constitute professional advice for individual conditions. We take no responsibility for any loss arising from this use. 

Photos used are for illustrative purposes and in some cases may not directly match the product. Please contact us for an absolute correct image if you are unsure.

6. Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or for reasons beyond our control for which we will not be responsible. 

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

6.1 Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

6.2 Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. 

Prices are subject to change, and products discontinued without notice 

All prices listed include GST and the amount of GST will be shown on our Tax Invoice. Website prices supersedes any written price.

6.3 Payment

a. Payment may be made by credit card or Paypal. 

b. Payment must be made in full prior to delivery. No order will be dispatched until payment has been received and cleared.

7. Returns

Any incorrect, missing or damaged items received must be reported to Rawganic Skincare & Salon Supplies Pty Ltd within 24 hours of you receiving the delivery, by email only, to You must advise us of your order number, and reason for return. 

Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. You are responsible for the cost of returning goods to us, unless you received an incorrect or damaged item. We do not take any responsibility for items not received if you attempt to send an item via non-registered post. Unfortunately, we do not accept returns for products not purchased through our online store and vice versa. 

Please enclose a copy of your tax invoice and send the product in a secure package too:

Rawganic Skincare & Salon Supplies Pty Ltd
9 Exley Rd, Hampton East, VIC, 3188

7.1 Returning goods if they are faulty

You may be entitled to a replacement or refund for a major failure. For minor problems we may in our sole discretion repair or replace the products or provide you with a refund. Replacements or refunds will not be issued until the Product Assessments team has reviewed the returned goods. 

If you think that there is a fault with the goods you have received, please report within 30 days of receiving the contacting us at Please include as many details as possible about the order and the problem with the goods. Items will be inspected by our Product Assessments team and if the item is deemed faulty due to manufacturing, we will replace or refund the product free of additional freight & re-stocking charges.

7.2 Returning goods if you change your mind

We do not exchange or refund for change of mind purchases, so please purchase wisely.

7.3 Returning goods of sale items

We do not accept returns on sale items except as required by law.

8. Disclaimers by the Company

The Company and their employees or their representatives do not provide any information, representatives or warranties to the Customers about the suitability, safety or nature of the products provided and sold by the Company. The Customer acknowledge that the Company is importing the salon supplies directly from wholesaler and the salon supplies are not manufactured by the Company. The Customer acknowledge that there are risks involved in using the salon supplies for which we are a distributor and shall not be entitled to claim any damages, compensation or loss or initiate any proceeding against the Company aroused in relation to the suitability, safety, quality or nature of the products. 

8.1 Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances. 

8.2 Subject to Rawganic Skincare & Salon Supplies Pty Ltd obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, Rawganic Skincare & Salon Supplies Pty Ltd is not liable for, and no measure of damages will, under any circumstances, include: 

8.2.1 Special, indirect, consequential, incidental or punitive damages; or 

8.2.2 damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data, whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

9. Indemnity

You agree to indemnify, defend and hold harmless Rawganic Skincare & Salon Supplies Pty Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

10. Review of Terms

These terms and conditions are subject to change without notice. Each transaction will be governed by the terms and conditions of the time of the transaction. Rawganic Skincare & Salon Supplies Pty Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

11. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Rawganic Skincare & Salon Supplies Pty Ltd

13. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Rawganic Skincare & Salon Supplies Pty Ltd